Call us: 07521 368 300

 

   @geniusdesigning

 

We will charge for delivery in different ways.

 

  1. If you purchase a product from our online store: https://secure.genius-retail.com we will provide delivery costs and the method of delivery before you complete the purchase. International deliveries are calculated at time of dispatch. If the delivery cost is not shown, we have included delivery costs to UK mainland only. If you require a specific carrier to handle your item, please contact us before you order the item. Some items are shown on the website as 'store pick-up only,' due to the awkwardness of transportation. You may always ask for extra details before making payment. Again this must be finalized before you order.

  2. If you are buying a product from our main website: www.genius-designing.co.uk or privately by phone or post we will inform you of delivery costs when we quote for the item(s) or as soon as we can. Commissioned furniture will need to be built before the delivery costs are finalized. We will keep you informed of developments as your order progresses.

  1. Our delivery charges are based on the current Royal Mail postal rates or another courier if cheaper. We will try to incorporate your delivery into as few lots/deliveries as possible to cut down on haulage costs and to be environmentally conscious.

  2. If you require your deliveries to be made in separate lots then we will reserve our right to charge more for this. If the reason for separating out deliveries is due to our own needs we will not charge more than the agreed delivery costs.

  3. The timing of deliveries is subject to weather, courier collection times, carriage costs and courier's terms and conditions.

  4. We guarantee that the transit of your product will be risk free. Claims due to consequential losses for delays caused by our couriers are not covered, but we will try to obtain compensation for delays/damage from couriers on your behalf (see 7.).

  5. On receipt of the item(s) you must make a visual survey for obvious defects. If all is well please sign the delivery manifest, but include the statement "NOT CHECKED."

  6. If during the first seven days after delivery you notice any defect with the product, you must call our help line: 0845 638 2199 and state what you have found.

  7. We cannot accept any notification of delivery or transport damage after seven days.

  8. If the product develops a fault after the first seven days you may notify us of this under our guarantee arrangement.

Any questions? Submit at: http://docs.genius-property.com/forms/support_form.html.

Search

Contact Us

Genius Designing,
JoineryFX Ltd,
6 Mid Street,
Rosehearty,
Fraserburgh,
AB43 7JS,
Scotland, UK.

 

Orderline: 0845 638 2199

Orderfax: 0845 638 2203

Workshop: 07521 368 300

qr-geniusmx-img